Senior Account Manager
Overview:
A Senior Account Manager is an experienced professional responsible for managing key client accounts and leading strategic initiatives. They typically have a deeper level of expertise and are expected to handle larger accounts or more complex client relationships.
Job Description:
- Strategic Relationship Management: Cultivate and maintain long-term relationships with key clients, ensuring high levels of satisfaction and loyalty.
- Account Growth: Identify and pursue opportunities for account growth and expansion, including upselling and cross-selling services.
- Team Leadership: Lead and mentor junior account managers and support staff, fostering a collaborative team environment.
- Project Oversight: Ensure the successful delivery of projects by coordinating with internal teams, managing timelines, and mitigating risks.
- Client Strategy Development: Develop tailored strategies for clients that align with their business goals and industry trends.
- Financial Management: Monitor account profitability and ensure alignment with budgetary targets, managing pricing and contract negotiations.
- Reporting and Analysis: Provide detailed performance reports and insights to clients, demonstrating value and impact.
- Market Insights: Stay updated on industry developments, competitor actions, and market trends to provide strategic recommendations to clients.
Requirements:
- Experience: 3-5 years in account management or client services within an agency.
- Education: Bachelor’s degree in business, marketing, or a related field.
- English Fluency: Essential for effective communication with clients and teams.
- Communication Skills: Strong verbal and written skills; ability to present ideas and negotiate effectively.
