Account Manager
Overview:
An Account Manager serves as the main point of contact between a company and its clients, ensuring client satisfaction and fostering strong relationships. They often work in various industries, including marketing, sales, and customer service.
Job Description:
- Client Relationship Management: Build and maintain strong relationships with clients to understand their needs and expectations.
- Account Strategy Development: Create and implement account plans that align with client goals and company objectives.
- Project Coordination: Oversee project delivery, ensuring that services/products meet client standards and deadlines.
- Communication: Serve as the liaison between clients and internal teams, facilitating effective communication and collaboration.
- Performance Tracking: Monitor account performance, providing regular updates and reports to clients.
- Problem Resolution: Address client issues and concerns promptly, ensuring customer satisfaction.
- Sales and Upselling: Identify opportunities for upselling additional services/products to existing clients.
- Market Research: Stay informed about industry trends and competitor activities to provide valuable insights to clients.
Requirements:
- Experience: 2-3 years in account management, managing large accounts in an agency.
- Education: Bachelor’s degree in business, marketing, or a related field; a master’s degree may be preferred.
- English Fluency: Critical for client interactions and presentations.
- Communication Skills: Excellent negotiation, persuasion, and interpersonal skills.
